Privacy Policy
Last updated: 1 January 2025
1. Introduction
Certified Tree Service ("we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect the following personal information:
- Contact details: Your name, phone number, email address, and property address when you submit a form on our website, call us, or request a quote.
- Service information: Details about the tree care services you require, property access information, and any photos or descriptions you provide.
- Website usage data: IP addresses, browser type, pages visited, and other analytics data collected through standard web technologies.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Schedule and deliver tree care services
- Communicate with you about your booking or service
- Send you requested resources, checklists, or guides
- Improve our website and services
- Comply with legal obligations
We will not use your information for marketing purposes unless you have opted in. You can unsubscribe from any communications at any time.
4. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. Cookies are small files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some features on our website.
5. Third-Party Services
Our website uses the following third-party services that may collect information:
- Go High Level (GHL): Our contact forms are powered by Go High Level. When you submit a form, your information is processed through their platform. Their privacy policy is available at gohighlevel.com/privacy-policy.
- Google Analytics: We use Google Analytics to understand how visitors interact with our website. This data is anonymised and used solely to improve our website.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote and service records are typically retained for seven years for business and legal purposes. You may request deletion of your data at any time.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses SSL encryption to secure data transmission. However, no method of electronic storage or internet transmission is 100% secure.
8. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Phone: 0432 687 647
- Email: info@certifiedtreeservice.net
- Business: Certified Tree Service, Central Coast, NSW, Australia